For Customer Success & Onboarding Teams
Onboard customers faster with videos that explain your product better than a live call
Rimo generates onboarding walkthroughs, feature training videos, and how-to guides automatically — so your CS team spends time on relationships, not repetitive explanations.
Why CS teams can't scale onboarding without burning out
Your CSMs answer the same product questions on every onboarding call
The first 4 weeks of every customer relationship involve the same 10 questions about the same 5 features. These answers should be videos. Instead, they are 45-minute Zoom calls that your team gives 30 times a month.
Customers who don't activate in week 1 rarely activate at all
Time-to-value is the most important metric in CS. But getting a new customer from signed to activated requires them to understand your product on their own schedule — and your text-based help docs aren't doing the job.
Every new feature creates a new support burden
When the product ships a new workflow, your CS team gets a wave of questions from existing customers who don't know it exists or don't know how to use it. A how-to video deflects the ticket before it's raised.
Scale onboarding without scaling headcount
A complete onboarding video library — generated from your product
Rimo generates a complete library of step-by-step video guides from your product's onboarding flow — walking customers from signed to activated without a live call.
Reduce support tickets
How-to videos that deflect questions before they become tickets
For every common support question, Rimo generates a how-to video in minutes — embedded in your help center or triggered in-app before the customer reaches for chat.
Prove value faster
Feature adoption videos that turn casual users into power users
Rimo generates feature adoption videos personalised to the customer's tier and usage — delivered at the right lifecycle moment to turn passive users into active ones.
Frequently asked questions
Onboard faster. Deflect more tickets. Retain more customers.
Create your onboarding video library in minutes — free to start.