Privacy Policy

1. Introduction

Rimo Dream Labs (“Rimo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes what data we collect, how we use it, and the rights you have over your information when you use our website and services (collectively, the “Service”).

If you have questions at any point, please reach out to us at support@rimodreamlabs.ai.

2. Information We Collect

2.1 Information You Provide

• Account details: name, work email address, company name, and job title when you register or join our waitlist.
• User Content: plain-English briefs, product screen recordings, and other materials you submit to generate demo videos.
• Support communications: messages and attachments you send via email or our support channels.
• Payment information: billing details processed securely by our third-party payment provider. We do not store full card numbers.

2.2 Automatically Collected Information

• Log and usage data: IP address, browser type, pages visited, timestamps, and referring URLs.
• Device information: device type, operating system, and unique device identifiers.
• Cookies and tracking technologies: we use cookies and similar technologies to maintain sessions, remember preferences, and analyse site performance. You can disable cookies in your browser settings, though some features of the Service may not function correctly.

2.3 Information from Third Parties

We may receive information about you from third-party services you connect to the Service, or from analytics and marketing partners, each governed by their own privacy policies.

3. How We Use Your Information

We use the data we collect to:

• Operate, deliver, and improve the Service, including processing your briefs and generating demo videos.
• Manage your account, process payments, and send transactional communications such as confirmations and invoices.
• Respond to your enquiries and provide customer support.
• Analyse usage patterns to diagnose technical issues and make product improvements.
• Send marketing and product update communications, where you have given consent or where we have a legitimate interest to do so. You may opt out at any time.
• Detect, prevent, and investigate fraud, abuse, and other harmful activities.
• Comply with applicable legal obligations and enforce our Terms and Conditions.

4. How We Share Your Information

We do not sell your personal information. We share data only in the following circumstances:

• Service providers: trusted vendors that help us operate the Service (e.g., cloud hosting, payment processors, email delivery, analytics) under strict data processing agreements.
• Business transfers: in connection with a merger, acquisition, or sale of all or substantially all of our assets, your data may be transferred as part of that transaction. We will notify you before your data is subject to a materially different privacy policy.
• Legal requirements: when required by law, regulation, court order, or governmental authority, or to protect the rights, property, or safety of Rimo, its users, or the public.
• With your consent: for any other purpose you explicitly agree to.

5. Data Retention

We retain personal information for as long as your account is active, as needed to provide the Service, or as required to fulfil legal obligations, resolve disputes, and enforce agreements.

User Content (uploaded screens, generated videos, and briefs) is retained for the duration of your subscription and deleted within 90 days following account closure, unless you request earlier deletion.

6. Security

We implement industry-standard technical and organisational safeguards to protect your personal information, including encryption in transit (TLS) and at rest, role-based access controls, and regular security reviews. For a full overview of our security practices, please visit our Security page.

No method of internet transmission or electronic storage is completely secure. If you believe your information has been compromised, please contact us immediately.

7. Your Rights and Choices

Depending on your location, you may have the following rights with respect to your personal information:

• Access: request a copy of the data we hold about you.
• Correction: request that inaccurate or incomplete data be corrected.
• Deletion: request erasure of your personal data, subject to legal retention obligations.
• Portability: receive your data in a structured, commonly used, machine-readable format.
• Objection: object to processing based on legitimate interests, including for direct marketing.
• Withdraw consent: where processing is based on consent, withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, contact us at support@rimodreamlabs.ai. We will respond within the timeframe required by applicable law (typically within 30 days).

8. International Data Transfers

Rimo Dream Labs operates globally. If you are located outside the United States, your information may be transferred to and processed in the US or other countries whose data protection laws may differ from yours. Where required by law, we implement appropriate safeguards such as standard contractual clauses to ensure your data remains protected.

9. Children's Privacy

The Service is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support@rimodreamlabs.ai and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will update the effective date at the top of this page and notify you of material changes via email or through the Service. Continued use of the Service following such changes constitutes your acceptance of the revised Policy.

11. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us at:

Rimo Dream Labs
Email: support@rimodreamlabs.ai